Location Scout BC Privacy Policy

This Privacy Policy describes how Location Scout BC ("we," "us," or "our") collects, uses, and shares information about you when you use our website, locationscoutbc.ca (the "Site"). This policy is effective as of October 26, 2023.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

1.1. Personal Information

We may collect personal information that you provide to us directly, such as:

  • Contact Information: Your name, email address, phone number, and mailing address when you contact us through our contact form, subscribe to our newsletter, or request a quote.
  • Account Information: If you create an account on our Site, we may collect your username, password, and other registration details. Please note that currently account creation is not enabled but may be in the future.
  • Payment Information: If you make a purchase through our Site (e.g., for permit assistance or location scouting services), we may collect your payment information, such as your credit card number and billing address. This data is processed securely through our payment gateway provider.
  • Communication Preferences: Information regarding your preferences in receiving marketing from us and your communication preferences.
  • Project Details: Information about your filming project, including the type of production, location requirements, and budget. This information is collected through forms and direct communication with our team.

1.2. Usage Data

We may also automatically collect certain information about your use of our Site, such as:

  • Log Data: Your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity, such as your preferences and interests. See our Cookies Policy for more details.
  • Device Information: Information about the device you use to access our Site, including the device model, operating system, and mobile network information.
  • Location Data: With your consent, we may collect information about your precise location through your device's location services. This is used to provide location-based services and recommendations.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving our Services: To operate, maintain, and improve our Site and services, including providing location recommendations, processing payments, and responding to your inquiries.
  • Personalizing Your Experience: To personalize your experience on our Site, such as displaying content and recommendations that are relevant to your interests.
  • Communicating with You: To communicate with you about our services, updates, promotions, and other news.
  • Marketing and Advertising: To market and advertise our services to you, including sending you targeted advertisements.
  • Analytics: To analyze trends and usage patterns on our Site and services.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Customer Support: To provide customer support and resolve issues.
  • Internal Operations: For internal purposes such as data analysis, testing, and research to improve our website and services.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us with various tasks, such as payment processing, data analytics, email marketing, and hosting.
  • Business Partners: We may share your information with our business partners who offer complementary services or products that may be of interest to you. We will only do this with your consent.
  • Legal Compliance: We may disclose your information if required by law or legal process, such as a subpoena or court order.
  • Protection of Rights: We may disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event that we sell or transfer all or a portion of our business or assets, we may transfer your information to the buyer or transferee.

We require these third parties to agree to maintain the confidentiality and security of your personal information.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive information, such as payment information, during transmission.
  • Secure Storage: Storing your information on secure servers that are protected by firewalls and other security measures.
  • Access Controls: Limiting access to your information to authorized personnel only.
  • Regular Security Audits: Conducting regular security audits to identify and address potential vulnerabilities.

Despite these measures, no security system is impenetrable. We cannot guarantee the security of your information.

5. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information.
  • Objection: You have the right to object to our processing of your personal information.
  • Restriction: You have the right to restrict our processing of your personal information.
  • Data Portability: You have the right to receive your personal information in a portable format.
  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at Contact Us. We will respond to your request within a reasonable timeframe.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "effective date" at the top of this policy. Your continued use of our Site after any changes constitutes your acceptance of the new Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Location Scout BC
Attn: Privacy Officer
Suite 200 - 1283 Homer Street
Vancouver, BC V6B 2Y5
Canada
Email: [email protected]
Phone: (604) 555-3456

10. GDPR Compliance

Location Scout BC is committed to complying with the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR, as described in Section 5 above. Our data protection officer is Elias Vance, who can be reached at [email protected].

11. CCPA Compliance

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. As a California resident, you have the right to:

  • Know: Request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Delete: Request the deletion of personal information we have collected from you, subject to certain exceptions.
  • Opt-Out: Opt-out of the sale of your personal information (Location Scout BC does not sell your personal information).
  • Non-Discrimination: Not be discriminated against for exercising your CCPA rights.

To exercise your CCPA rights, please contact us using the contact information provided in Section 9.

12. Cookie Policy

Our website uses cookies to improve your browsing experience and provide personalized content. For more information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

13. Policy Author and Review

This Privacy Policy was authored by: Dr. Aris Thorne, JD, CIPP/US, Privacy Counsel.

This policy will be reviewed and updated annually, or as required by changes in law.